Dubai Airport launches 24/7 omnichannel customer care center

Passengers traveling through Dubai International Airport (DXB) can now access a new call center that provides 24/7 communication to DXB customer care specialists anytime, anywhere, depending channel of their choice.

The new call center combines face-to-face and technology-enabled services for visitors to access via phone, email, live chat or social media, across @DXB platforms and @DubaiAirports, as well as the upcoming WhatsApp for business.

Dubai Airport began testing the new integrated DXB service in early 2022 to ensure smooth operations and customer support. The customer care center includes 24/7 bilingual support, as well as relevant and up-to-date information across all channels, including automatic flight status checks without having to go through an agent.



Passengers traveling through Dubai International Airport (DXB) can now access a new call center that provides 24/7 communication to DXB customer care specialists anytime, anywhere, depending channel of their choice.

“The new DXB Call Center is a testament to how Dubai Airports is making significant improvements to the passenger experience at every touchpoint,” said Paul Griffiths, CEO of DXB. . Our commitment is to deliver the best passenger experience in every conversation, while creating a safe, smooth, fast and enjoyable journey.”
DXB passengers can contact the call center via phone, email, on the @DXB and @DubaiAirports platforms or Facebook, Instagram and Twitter, as well as a WhatsApp account to be launched soon.

Other news

AIR FRANCE INTRODUCES AIRBUS A350 ON PARIS – HO CHI MINH CITY ROUTE

AIR FRANCE INTRODUCES AIRBUS A350 ON PARIS – HO CHI MINH CITY ROUTE

On April 2, 2025, Vietnam Airport Ground Services Company Limited (VIAGS), in collaboration with Air France (AF), proudly welcomed nearly 300 passengers on a flight from Paris to Ho Chi Minh City operated by the next-generation Airbus A350 aircraft. This strategic upgrade demonstrates Air France’s strong commitment to the Vietnamese market, particularly the dynamic and fast-growing Ho Chi Minh City.

Read More
VIAGS WELCOMES PATTAYA AIRWAYS' INAUGURAL CARGO FLIGHT FROM BANGKOK TO HO CHI MINH CITY

VIAGS WELCOMES PATTAYA AIRWAYS' INAUGURAL CARGO FLIGHT FROM BANGKOK TO HO CHI MINH CITY

On April 1, 2025, Vietnam Airport Ground Services Company Limited (VIAGS) was honored to provide airport ground handling services for the first cargo flight operated by Pattaya Airways from Bangkok to Ho Chi Minh City. This marks a significant milestone in the partnership between VIAGS and Pattaya Airways, while also contributing to the promotion of trade between Vietnam and Thailand.

Read More
VIAGS WELCOMES WEST AIR AIRLINE'S FLIGHT OPERATING FROM YUNNAN (CHINA) TO HO CHI MINH CITY

VIAGS WELCOMES WEST AIR AIRLINE'S FLIGHT OPERATING FROM YUNNAN (CHINA) TO HO CHI MINH CITY

On March 11, 2025, at Tan Son Nhat International Airport, Vietnam Airport Ground Services Company Limited (VIAGS) organized a welcoming ceremony for the first flight of West Air on the route connecting Dali City (Yunnan) and Ho Chi Minh City.
Read More
FLYING WITH STARLUX AIRLINES ON THE A350-900 AIRCRAFT TO HO CHI MINH CITY

FLYING WITH STARLUX AIRLINES ON THE A350-900 AIRCRAFT TO HO CHI MINH CITY

In the joyful and vibrant atmosphere of the early days of the new year 2025, on the morning of January 7, 2025, at Tan Son Nhat International Airport, Vietnam Airport Ground Services Company Limited (VIAGS) and STARLUX Airlines officially welcomed STARLUX Airlines' Airbus A350-900 aircraft, which began operating flights between Taipei and Ho Chi Minh City, and vice versa.
Read More
VIAGS PROUDLY PARTICIPATED IN THE VIETNAM INTERNATIONAL DEFENCE EXPO 2024

VIAGS PROUDLY PARTICIPATED IN THE VIETNAM INTERNATIONAL DEFENCE EXPO 2024

On the morning of December 19, 2024, at Gia Lam Airport in Hanoi, the Vietnam International Defence Expo 2024 officially opened with spectacular performances, attracting the participation of over 2,000 officers and soldiers of the Vietnam People's Army, alongside more than 200 units and enterprises from both domestic and international sectors, representing over 30 countries across ASEAN, Asia, Europe, and the Americas.
Read More
Vietnam Airport Ground Services Company Limited (VIAGS) is established on 01/01/2016 on the basis of merging three ground service providers Noi Bai, Da Nang and Tan Son Nhat.