WHO ARE WE ?

From 1993 to 2016, over 23 years of establishment and development, the three Ground Services providers Noi Bai, Da Nang, and Tan Son Nhat have steadily transformed to meet the high demand of airlines, associated with the development of the Vietnamese aviation industry and contributed to the country's economic growth.

On January 1st, 2016, the merger of the three Ground Service providers into Vietnam Airport Ground Services Company Limited (VIAGS) marked a new milestone in uplifting ground services to provide synchronous, safe, high-quality services for the benefit of customers and businesses.

The merger has created a solid company with the highest development in providing ground equipment and serving the most modern aircraft in the world.

With more than 30 years of expertise and over 4,000 staff trained professionally in providing ground services to more than 90 prestigious domestic and international airlines, VIAGS has received international certificates from the International Organization for Standardization (ISO) and the IATA Safety Audit for Ground Operations (ISAGO) granted by the International Aviation Transport Association (IATA), along with hundreds of prestigious awards from the airlines.

With new mission and vision, VIAGS will continue to develop our services to bring more value to society, as well as to expand our global reach in the future.

We are committed to providing passengers and airlines with safe, friendly services that meet international standards.

With professional employees and a guarantee, we will contribute to promoting a hospitable, prosperous, dynamic, and vibrant Vietnam to foreign tourists visiting the country's airports.

With a firm belief in our system providing services for more than 90 airlines, and our solidarity, VIAGS is committed to bring our customer airlines with synchronous, safe, effective and credible services, including the following international standard services:

Station Management Services.
Passenger Handling Services.
Baggage Handling Services.
Ramp Services.
Aircraft Cabin Cleaning Services.
Load Control and Flight Operations Services.
Cargo and Mail Warehouse Services.
Training Services.
Repair and Maintenance Services.
Telephone Check-in Services.
Airport Ticket Office Services.
Meet and Greet Services.

AWARDS

A Plaque of Appreciation 2024 of Jeju Air

The 1st Place of 2024 Performance of STARLUX Airlines

Business Solution Award of 2024 for PSS Implementation of Vietnam Airlines

Business Solution Award of 2024 for Uplifting Service Implementation of Vietnam Airlines

Business Solution Award of 2024 for Ground Time 35' Implementation of Vietnam Airlines

The Best Domestic Ground Service Handler of 2024 of Vietnam Airlines

The Best Partner of 2024 of Tigerair Taiwan

The Excellent Performance in 2023 for Lao Airlines

The best and outstanding ground handler for China Airlines in 2023

The Best Ground Handling Agent in Southeast Asia for the 2023 of Korean Air Cargo

2023 - Annual Evaluation Top Performance Award of STARLUX Airlines

2023 Best Station Performance Award For Special Contribution of EVA Air

Compliment letter from IATA for contributions to the success of the 2023 World Safety and Opertations Conference (WSOC)

Compliment letter from Commission for the Management of State Capital at Enterprises for outstanding achievements

The Best Ground Services Company 2023 of Vietnam Airlines

Best Performance Award for Ground Handling Agents of Myanmar Airways International

Best Station CSI Rating - For Delay Handling of Malaysia Airlines

Best Station with lowest Mishandled Baggage Performance of Malaysia Airlines

Station GHA Team for Overall Performance and Improvement in 2022 of Malaysia Airlines

Supplier Excellence of 2022 of Cathay Pacific

Best Partner of 2022 of China Airlines

Epidemic Prevention, Safety and Services Handling in 2022 of Air Macau

Best Station Performance Award for Passenger Handling of EVA Air

Zero Ground Accident Achievement 2021 of Malaysia Airlines

Mishandled Baggage (3rd place) 2021 of Malaysia Airlines

Best CSI Rating - Check-in (1st place) 2021 of Malaysia Airlines

Best CSI Rating - Boarding (1st place) 2021 of Malaysia Airlines

The Best Partner of 2021 of China Airlines

The Best Station Performance Award for Excellent in Cargo Handling for 2020 of EVA Air

2020 The Best Station Performance in Passenger Handling of EVA Air

Outstanding and Dedicated Service in the year of 2019 of Silk Air

The Best Ground Services Company 2019 of Vietnam Airlines

Number 1 in KPI performance in the first six months of Cathay Dragon

The 1st out of CI 's worldwide stations about survey in 2019 in cargo service of Cathay Dragon

The Best Ground Handling Agent in South East Asia of Korean Air

No Ramp Incident for 18 consecutive years of Japan Airlines

Top 15 among KA’s System about Cargo service in November, 2018 of China Eastern

The 1st out of KA 's worldwide stations about the quality service in January, 2018 of Cathay Dragon

The Best Team of 2018 Lost and Found Division of Eastar Jet

Outstanding Performance 2018 Airport Service of China Airlines

No.1 On time Performance Award 2018 of Korean Air

Zero Incident in JAL safety Activity for FY2018 of Japan Airlines

The Best Airport Ground Service Company in 2014 - 2018 of Asiana Airlines

Best Station - Zero Accident 2018 International Station of Malaysia Airlines

ANA Quality Awards - The Best Quality Airport in Group B - 2nd Prize of All Nippon Airways

The Best Ground Handler of the Year 2017 Southeast Asia of Korean Air

The 2nd out of worldwide stations about survey in 6 months 2018 of China Airlines

The 2nd out of 4 stations in South East Asia by Eastar Jet to evaluate the quality of the CS in 2017 of Eastar Jet

The 1st Position (Oct17) Worldwide ranking among KA’s system of Cathay Dragon

No.2 position worldwide for the passenger station performance 2017 of EVA Air

Station on top No.1 Asia and 6th on all ANA network of All Nippon Airways

The 2nd worldwide for Checkin Efficiency 2017 of EVA Air

The Highest Quality Service Provider among the ground handling companies of South East Asia of Korean Air

The Best Hub Station in quality service 2027 of Vietnam Airlines

The 2nd Best Station Eva Air worldwide network of EVA Air

The Best Quality Airport in Group C - 3rd prize of All Nippon Airways

The 2nd position of 2016 Outstanding Station and Outstanding Ground Handling Performance of Air Macau

The Best and Outstanding Ground Handler in 2016 of China Airlines

On time Performance Excellence 2016 of Malaysia Airlines

The Best Ground Handler of the year 2016 in South East Asia of Korean Air

Top 1 award among Southeast Asia stations in 2016 of Korean Air

No.1 in Station Performance for 7 consecutive years of EVA Air

No.1 for Punctuality 2016 of Japan Airlines

The Best Management and Delayed – Canceled Flights Handling Station 2016 of Cathay Dragon

The Best Transit Airport 2016 by customers of Vietnam Airlines

No.2 in Station Performance for 4 consecutive years of of Cathay Dragon

No.2 in Station Performance for 3 consecutive years of Japan Airlines

Top 1 award among Southeast Asia Stations 2015 of Korean Air

Top 1 award among worldwide stations 2015 of Air Macau

	http://www.viags.vn
	(84-28) 35.47.22.88
	marketing@viags.vn
	5^th Floor, Vietnam Airlines Office Building, Tan Son Nhat International Airport, Tan Binh District, Ho Chi Minh City, Vietnam.