WHO ARE WE ?

Vietnam Airport Ground Services Company Limited (VIAGS) is established on 01/01/2016 on the basis of merging three ground service providers NIAGS, DIAGS and TIAGS.

1993: Noi Bai, Da Nang and Tan Son Nhat Airport Ground Services Founded.

2000: Being one of the first ground services company in Vietnam certified ISO 9002:1994.

2006: Becoming a member of IATA Ground Handling Council (IGHC).

2009: Being the second ground services company in Asia certified ISAGO.

2016: Launching VIAGS brand on the basis of merging 3 ground services companies.

VIAGS is the first company providing synchronous and international standard services at Tan Son Nhat, Da Nang and Noi Bai Airport.

With nearly 30 years of development, VIAGS has nearly 3,500 skillful staff who are professionally-trained from basic to advanced levels. The Company also inherits and develops international qualifications of Safety and Quality Management System (ISO) 9001:2015 and IATA Safety Audit for Ground Operations (ISAGO) granted by IATA.

With professional staff and operation systems as well as state-of-the-art ground support equipment, VIAGS completely meets the strict standards of the international aviation industry, regulations of the airport authorities and specified standards in accordance with requirements of each airlines.

With a firm belief in our system providing services for over 70 airlines, and our solidarity, VIAGS is committed to bring our customer airlines with synchronous, safe, effective and credible services, including the following international standard services:

Station Management Services.
Passenger and Baggage Handling Services.
Ramp Services.
Load Control and Flight Operations Services.
Cargo and Mail Warehouse Services.
Executive Aviation Services.
Training Services.
Repair and Maintenance Services.
Telephone Check-in Services.
Lotus Lounge Services.
Airport Ticket Office.

AWARDS

The best station performance award in passenger handling 2022 by BR

Winning the best partner of 2021 by CI

Winning the best station performance for cargo handling 2020 by BR

Winning the best station performance for cargo handling 2020 by TH

Winning the best station performance in passenger handling 2020 by BR

The best ground handling company in South East Asia by KE Cargo

The most innovative new product ground handling company 2019 of VNA

The best performance domestic ground handling company 2019 by VNA

Zero Incident (consecutive 17 years) and Customer satisfaction for FY2018 by JL

No.1 On Time Performance Award in 2018 by KE

Outstanding Performance 2018 by CI

Safe Handling 2018 by CZ

Global Excellent Services 2018 by CZ

Ranked No.2 in all ANA network for the services quality in 2018

No. 1 in Asia JAL Airports For Airport Mile Upgrade activity in the 1st half of FY2018 by JL

No Ramp Incident For Eighteen Consecutive Years by JL

Best Station - Zero Accident 2018 by MH

CPPR Best Performance by KA

Ranked No.1 in all ANA network for the services quality in 2017

ANA Hanoi Airport is chosen as Excellent quality airport in 2017 in all ANA overseas airport

On-time performance in 2017 by MH

Excellent station performance in 2017 by MH

Winning the excellent in exceptional accomplishment for Mishandled baggage 2017 by MH

Winning the best ground services quality in January - February, 2018 by HX

Zero Accident/Incident for year 2017 by MH

Ranked No.1 for the staff attitude at the boarding gate in February, 2018 by BR

Ranked No.1 in Vietnam for quality services of CX in 2017

Winning the best ground handler of the year 2017 in South East Asia by KE

Ranked No.3 for Check-in and Boarding Efficiency of BR in 2017

Ranked No.2 for check-in the staff attitude of BR in 2017

Winning 1st position worldwide among KA's system in March, 2018

Outstanding Delay Handler of KA in 2016

Ranked No.1 in November and December, 2016 of Passenger Station Performance Evaluation by BR

The best station which well done in handling delayed flights in 2016 by MH

The highest quality service provider among the ground handling companies of South east Asia by KE

The 1st position in Singapore Airlines' Service Performance Monitoring Scheme for FY 2016 - 2017

The best employee in all employee of the four airports which KE is operating

Ranked No.2 in 1st Quarter of 2017 in total of 79 destinations in 29 nations by CI Cargo

Ranked No.2 worldwide for Checkin Efficiency by BR

One of the three best accomplishments stations about shipping cargo on China Southern network in the first six months in 2017

VIAGS achieve maximum point for your best service on AUG 2017 (50/50) by KE Cargo

Excellent quality airport in FY 2017 in all ANA overseas airport

Winning Top 1 position worldwide among KA’s system in 2017

Ranked No.2 position wordwide for the passenger station performance by BR

The best hub station in quality service 2017 by VN

The 3rd Best Ground Handling Performance Award 2016 by NX

The 2nd Best Ground Handler of Air Macau in 2016

Ranked No.1 position worldwide among KA’s system in 2017

Winning six-star rating of airport performance in 2017 by CX

The 1st position worldwide ranking among KA’s system

Winning Top 1 award among KE’s South East Asia stations in 2016

Winning Top 1 award among KE’s South East Asia stations 2015

Winning Top 1 award among NX’s worldwide stations 2015

The best ground services company 2016 by CI

Ranked No.1 in station performance of BR for 7 consecutive years

Ranked No.1 for punctuality 2016 by JL

The best management and delayed – canceled flights handling station 2016 by KA

The excellent punctual flights handling station 2016 by MH

The best transit airport of VNA 2016 by customers

Ranked No.2 in station performance of KA for 4 consecutive years

Ranked No.2 in station performance of JL for 3 consecutive years

	http://viags.vn
	(84-28) 35.47.22.88
	marketing@viags.vn
	5^th Floor, Vietnam Airlines Office Building, Tan Son Nhat International Airport, Tan Binh District, Ho Chi Minh City, Vietnam.