VIAGS NBA with communication campaign CS in COVID TIME - 2020

Implementing the Customer Services action plan in 2020; updating action plan when COVID -19 outbreaks, taking advantage of idle time to consolidate knowledge, professional skills and CS; On May 7^th, Airlines International Passenger Services Section 1 - Airlines Passenger Services Department – VIAGS NBA opened the communication campaign "CS in COVID TIME - 2020" at the 6th floor of VAECO Building - NBA

Experiencing a period which never had in the life of the check in staff and in the aviation industry; Issues posed by Team Leader of Airlines International Passenger Services Section 1 - Phung Thi Thu Thuy:

- When is the risk of job losing?

- What are our perceptions of the Covid season on employment and income?

- Share your thoughts on the post-COVID work?

- Importance in CS for the service profession?

The whole hall deposited moments of the Covid season

The attraction of the content, the exciting participation of three teams with more than 60 employees attracted Mr. Nguyen Van Dung – VIAGS NBA Director, Director of Passenger Services Center – Mr. Nguyen Ngoc Tuan and other enthusiastic guests to participate in the competitions and discussion: CS puzzle pieces; Charming VIAGS; sharing in Covid season around the CS criteria; SMILE - WELCOME – WISH - THANK YOU - SORRY

Closing the communication session, each employee had seen the value of work and income, recognized the importance of CS standards and then plan to overcome your own problems.

The five communication sessions of the Passenger Services Center will also take place until the middle of May, promising a period for the check in staffs to be more complete and more professional in the job of customer services.

Other news

Date update: 08/09/2021
LABOR UNION IN COLLABORATION WITH VIAGS TAN SON NHAT YOUTH UNION PRESENT HEARTFUL GIFT BAGS TO IN NEED STAFF DURING COVID-19

The spirit of solidarity has always been considered as one of the good character traits of Vietnamese people. In the past months, COVID-19 has made VIAGS staff’s lives more difficult and tougher than ever before due to the suspension of work because of the sharp decrease in the number of flights resulting in no income. Moreover, there are considerably high numbers of VIAGS staff living in rental properties or staying in areas that undergo strict lockdown or isolation/quarantine where food supply is limited. Understanding the grave situation and empathizing with workers, The VIAGS Tan Son Nhat committee party and Board of Management directed two unions (the Youth Union and Labor Union) to launch a campaign that looked after the welfare of these in need staff. After a long day of careful, yet swift preparation (e.g. contacting food providers in the city, collaborating with other programs to ‘rescue’ agricultural products in Mekong Delta). On the afternoon of the 8^th of August, 2021, the Labor Union collaborating with Youth Union paid a visit to households of more than 100 staff and handed heartful gift bags containing rice, instant noodles, fish sauce, cooking oil, eggs, canned meat, vegetables as encouragement for our colleagues during this hard time.

Date update: 05/13/2021
VIAGS TAN SON NHAT SUCCESSFULLY DELIVERED SERVICES FOR THE INAUGURAL FLIGHT OF STARLUX AIRLINES.

In the morning of 13^rdMay 2021, VIAGS Tan Son Nhat organized to deliver services for the inaugural flight of Starlux Airlines (JX) at Tan Son Nhat International Airport. Starlux Airlines operates the aircraft A321 NEO for the routes from Taiwan to Macau, Penang, Bangkok, Osaka, Tokyo and Kuala Lumpur, and it is well-known as the luxury airlines with high class services. JX plans to operates weekly turnaround flights at Tan Son Nhat International Airport with arrival flight no.JX711 and departure flight no.JX712, frequency 3 flights per week connecting Taiwan and Ho Chi Minh City.

Date update: 09/01/2020
VIAGS TAN SON NHAT SUCCESSFULLY ORGANIZED EMPLOYEE'S MEETING CONFERENCE IN 2020

On the afternoon of August 31, 2020, VIAGS Tan Son Nhat solemnly held the 2020 Employee Delegate Conference at the Online Meeting Room of Level 4,5,6 - VIAGS Executive Building.

Date update: 08/07/2020
VIAGS TAN SON NHAT ORGANIZED THE CEREMONY OF THE 40-YEAR-OLD PARTY BADGE; PRELIMINARY SUMMARY OF PRODUCTION AND BUSINESS ACTIVITIES IN THE FIRST 6 MONTHS OF 2020 AND CELEBRATING 73rd ANNIVERSARY OF WAR INVALIDS & MARTYRS DAY

On the morning of July 27, 2020, at the Conference Hall of the 6th floor - VIAGS Operator Center, VIAGS Tan Son Nhat held the Ceremony of the 40-year-old Party badge, Preliminary summary of production and business activities in the first 6 months of 2020 and the meeting, gratitude to retired staff members , war invalids and martyrs 'relatives working at VIAGS Tan Son Nhat on the occasion of the 73rd anniversary of the War Invalids and Martyrs' Day (July 27, 1947 - July 27, 2020).

Date update: 07/17/2020
VIAGS TAN SON NHAT AWARDED EMPLOYEE WITH NEAR 35 MILLION VND RETURNING TO PASSENGERS ON VIETNAM AIRLINES

On July 16, 2020, at the meeting room of the 4th floor - VIAGS Operator Center, VIAGS Tan Son Nhat held a commendation ceremony for Ms. Ha Thi Thu Hien - Staff of Cabin Clean Service Team for her beautiful action when picked up the property of nearly 35 million dong and returned it to the passengers. Attending the ceremony were the Board of Directors and heads of Departments / Centers of VIAGS Tan Son Nhat.

VIAGS NBA with communication campaign CS in COVID TIME - 2020

Other news

LABOR UNION IN COLLABORATION WITH VIAGS TAN SON NHAT YOUTH UNION PRESENT HEARTFUL GIFT BAGS TO IN NEED STAFF DURING COVID-19

VIAGS TAN SON NHAT SUCCESSFULLY DELIVERED SERVICES FOR THE INAUGURAL FLIGHT OF STARLUX AIRLINES.

VIAGS TAN SON NHAT SUCCESSFULLY ORGANIZED EMPLOYEE'S MEETING CONFERENCE IN 2020

VIAGS TAN SON NHAT ORGANIZED THE CEREMONY OF THE 40-YEAR-OLD PARTY BADGE; PRELIMINARY SUMMARY OF PRODUCTION AND BUSINESS ACTIVITIES IN THE FIRST 6 MONTHS OF 2020 AND CELEBRATING 73rd ANNIVERSARY OF WAR INVALIDS & MARTYRS DAY

VIAGS TAN SON NHAT AWARDED EMPLOYEE WITH NEAR 35 MILLION VND RETURNING TO PASSENGERS ON VIETNAM AIRLINES

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