I. Objective:
After the course, participants are able to:
- Identify and classify Dangerous Goods (DG).
- Look up DG list and Extract its information.
- Recognize and identify DG labels and package specification markings.
- Recognize and identify potential risks in baggage and cargo.
- Storage and Loading.
- Be aware of provisions for DG in baggage of passengers and crew.
- Be familiar with Dangerous Goods emergency response procedures.

II. Duration:
- Initial course: 16 contact periods.
- Recurrent course: 08 contact periods.

III. Course content:
- Limitations.
- Classification - Classes and Divisions.
- Marking and Labeling.
- Documentation.
- Acceptance.
- Provision of information.
- Dangerous Goods Emergency Response.
- Practice

IV. Participants:
- Cockpit Crew members.
- Load Planners.

V. Language:
- Vietnamese.
- English.

I. Objective:
After the course, participants are able to:
- Classify Dangerous Goods (DG).
- Recognize and identify DG labels and package specification markings.
- Be familiar with Dangerous Goods emergency response procedures.

II. Duration:
- Initial course: 08 contact periods.
- Recurrent course: 04 contact periods.

III. Course content:
- Classification - Classes and Divisions.
- Marking and Labeling.
- Dangerous Goods Emergency Response.
IV. Participants:
- Drivers who are not concerned to baggage and cargo handling, ULD staff, cabin cleaning staff

V. Language:
- Vietnamese.
- English

I. Course objectives:
After completing the course, attendants are able to meet aircraft, guide and offer help to passengers of domestic/ international arrival flights. 

II. Content:
- Civil aviation general knowledge.
- Function.
- Practice.

III. Time:
- Newly- recruited staff: 188-192 periods.
- Those who have completed Civil aviation general knowledge course: 92-96 periods.

IV. Subjects:
- Newly- recruited staff.
- Those who have completed Civil aviation general knowledge course.

I. Course objectives:
After completing the course, attendants are able to control boarding, guide and offer help to passengers at boarding gate/aircraft door side of departure flights. 

II. Content:
- Civil aviation general knowledge.
- Function.
- Practice.

III. Time:
- Newly- recruited staff: 212-232 periods.
- Those who have completed Civil aviation general knowledge course: 116-136 periods.

IV. Subjects:
- Newly- recruited staff.
- Those who have completed Civil aviation general knowledge course.

I. Course objectives:
After completing the course, attendants are able to check-in for passengers on domestic flights. 

II. Content:
- Civil aviation general knowledge.
- Function.
- Practice.

III. Time:
- Newly- recruited staff: 388-404 periods.
- Those who have completed Civil aviation general knowledge course: 292-308 periods.

IV. Subjects:
- Newly- recruited staff.
- Those who have completed Civil aviation general knowledge course.

I. Course objectives:
After completing the course, attendants are able to checkin for passengers on international flights. 

II. Content:
- Civil aviation general knowledge.
- Function.
- Practice.

III. Time:
- Newly- recruited staff: 406-418 periods.
- Those who have completed Civil aviation general knowledge course: 268 periods.

IV. Subjects:
- Newly- recruited staff.
- Those who have completed Civil aviation general knowledge course.

I. Course objectives:
After completing the course, attendants are able to serve mishandled baggage. 

II. Content:
- Function.
- Practice

III. Time: 142 periods.

IV. Subjects:

- Those who have completed one of the following courses:
+ Arrival passenger services.
+ Boarding passenger services.
+ Domestic or international check-in services.

I. Course objectives:
After completing the course, attendants are able to supervise departure flights at airports. 

II. Content:
- Civil aviation general knowledge.
- Function.
- Practice.

III. Time: 356-372 periods.

IV. Subjects:
- Newly- recruited staff.

I. Course objectives:
After completing the course, attendants are able to supervise arrival flights at airports. 

II. Content:
- Civil aviation general knowledge.
- Function.
- Practice.

III. Time: 222 periods.

IV. Subjects:
- Newly- recruited staff.

I. Course Objectives:
After the course, students can control and operate all kinds of aviation equipment and vehicles operating in restricted areas of airports and airfields.

II. Content:
- Automobile Operation.
- Over-30 Seat Airport Passenger Bus Operation.
- Forklift Operation.
- Conveyor Belt Loader Operation.
- Tractor Operation.
- Ground Support Equipment Refueller Operation.
- Passenger Stairs Operation.
- Transporter Operation.
- Lavatory Truck Operation.
- Potable Water Truck Operation. 
- Special Passenger Hi-Lift Truck Operation. 
- Flight Material Hi-Lift Truck Operation.
- Conditioning Truck Operation.
- Air Starter Truck Operation.
- Hi-Loader Operation.
- Towbar Pushback Tractor Operation. 
- Towbar Pushback Tractor Operation.
- Catering Truck Operation.
- Catering Truck Body Operation.
- Operate push-pull ladder.
- Operating aircraft power supply equipment.
- Operating air conditioning equipment.
- Operating the air supply device to start the aircraft.

III. Time:
From 108 to 220 hours, depending on the type of equipment and means, including:
- General aviation knowledge: 72 hours.
- General knowledge about means and equipment specialized in aviation: 
   From 27 to 35 periods.
- Professional expertise: From 36 to 148 periods (Theory and practice) (Duration depends on each type of equipment and means).

IV. Subject: New Staff.
- Persons assigned to work at the position of "Staff who control and operate aviation equipment and vehicles operating in restricted areas of airports and airfields".

I. Course Objectives:
After the course, students can do cleaning work on the aircraft.

II. Content:
- Supply of materials and articles.
- Divide materials.
- Supply/delivery of materials.
- Laundry.
- Aircraft cleaning.

III. Duration: 156 hours.
- General aviation knowledge: 70 periods.
- Professional knowledge: 18 theoretical periods, 33 practical periods.

IV. Subject: New staff.

I. Course Objectives:
After the course, students can maintain and repair equipment and vehicles operating in restricted areas of airports and airfields.

II. Content:
- Contents of maintenance level V5.
- Engine repair.
- Repair gearbox.
- Electrical repairs.
- Repair hydraulic system.
- Mechanical profession.
- Instructions on the use of equipment for mechanical repair.
- Repair guide for dolly, other mechanical equipment.
- Instructions for painting and repairing equipment.

III. Time:
From 44 periods to 136 periods.
- General aviation knowledge: 28 hours.
- General knowledge of specialized aviation vehicles and equipment: 8 periods.
- Professional expertise: From 08 to 100 periods (Theory and practice) (Duration depends on each profession).

IV. Subject : New staff, officers and employees.

I. Course Objectives:
After the course, the participants will be able to:
- Carry out the weight and balance service for commercial flights operated by ATR, A321 aircraft.
- Ensure accuracy, punctuality and maximum safety for flights.

II. Content:
- General civil aviation knowledge.
- Basic weight and balance & Loading.
- Passenger, baggage, cargo, post-mail.
- Unit load device operation and management/Unit load device regulations  
- Weight and balance ATR.
- Weight and balance A321.
- Weight and balance control system (Sabre load manager).
- Work instruction process and procedure.
- Technical English.
- Customer care skills.
- Practice.
- Final test.

III. Training time:
- Theory: 219 hours.
- Practice: 81 hours.

IV. Subject:
- New recruited staff.
- Staff started to be trained for weight and balance service.

I. Course Objectives:
After the course, the participants will be able to:
- Carry out aircraft loading and unloading supervision of commercial flights operated by ATR, A321 aircraft.
- Ensure accuracy, punctuality and maximum safety for flights.

II. Content:
- General civil aviation knowledge.
- Basic weight and balnce & Loading.
- Loading ATR. 
- Loading A321.
- Work instruction process and procudures.
- Technical English.
- Aircraft communication.
- Customer care skills.
- Passenger, baggage, cargo, post-mail. 
- Unit load device operation and management/Unit load device regulations.
- Practice.
- Final test.

III. Training time:
- Theory: 214 hours.
- Practice: 65 hours.

IV. Subject:
- New recruited staff for Loading supervision Service. 
- Staff started to be trained for Loading supervision Service.

I. Course Objectives:
After the course, the participants will be able to:
- Carry out loading and unloading on aircraft.
- Ensure accurate, in-time and safe inquiries for baggage and cargo on flights.

II. Content:
- General civil aviation knowledge.
- Baggage, cargo, post-mail.
- Knowledge of weight and balance & loading.
- Unit load device operation and management/Unit load device regulations.
- Instructions for compartment loading control panel.
- Opening and closing cargo doors.
- Work instruction process and procedures.
- Practice.
- Final test.

III. Training time:
- Theory: 138 hours.
- Practice: 33 hours.

IV. Subject:
- New recruited staff for Aircraft porterage service.
- Staff started to be trained for Aircraft porterage service.

I. Course Objectives:
After the course, the participants will be able to:
- Carry out luggage service at the baggage classification area.
- Ensure accurate, in-time and safe inquiries for passengers' luggage on flights.

II. Content:
- General civil aviation knowledge.
- Knowledge of weight and balance & loading.
- Baggage, cargo, post-mail.
- Unit load device operation and management/Unit load device regulations.
- Work instruction process and procedures.
- Practice.
- Final test.

III. Training time: 
- Theory: 110 hours.
- Practice: 25 hours.

IV. Subject:
- New recruited staff for baggage handling service.
- Staff started to be trained for baggage handling service.

I. Course Objectives:
After the course, the participants will be able to:
- Perform Flight Coordination and operation control services for commercial flights.
- Ensure accurate, in-time and safe service requirements for the flight.

II. Content:
- General civil aviation knowledge.
- Passenger, baggage, cargo, post-mail.
- Basic weight and balance & loading.
- Unit load device operation and management/Unit load device regulations.
- Ground service contracts and service level agreements, aerial knowledge.
- Coordination control skills.
- Technical English.
- Aircraft communication.
- Problem solving and decision-making skills.
- Time management and work organization skills.
- Customer care skills.
- Work instruction process and procedures.
- Practice.
- Final test.

III. Training time:
- Theory: 238 hours.
- Practice: 41 hours.

IV. Subject:
- New recruited staff for Flight Coordination and operation control service.
- Staff started to be trained for Flight Coordination and operation control service.

I. Objective:
After the course, participants are able to:
- Be aware of the importance of team work.
- List all elements for effectively working together.
- Recognize the stages of team development.
- Be equipped with teamwork skills.

II. Course content:
- Define teamwork and the difference between a team and a group.
- Elements to build effective working team.
- The stages of team formation and development.
- Learn how to collaborate and cooperate to resolve group conflicts.
- Indoor activities/ games.

III. Duration: 8 hours. 

IV. Participants: Staff, executives, managers of all levels.

I. Objective:
After the course, participants are able to:
- Be aware of the importance of cooperation between all departments in company.
- Be aware of the responsibility of individual in completing the company's goals.
- Co-orperate better and apply principles for more effectiveness at work place.

II. Course content:
- Building team.
- Sharing purposes and common goals.
- Overcoming challenges to achieve the defined goal.
- Building team trust and boost collaboration.
- Conquering goals, conquering customers.
- Sharing the difficulties of all departments.
- Outdoor activities/ games.

III. Duration: 8 hours. 

IV. Participants: Staff, executives, managers of all levels.

I. Objective:
After the course, participants are able to:
- Be aware of necessary and overal knowledge of service quality .
- Build, maintain and control service quality system.
- Creat thinking forward perfect service quality.
- Apply all service quality management tools to work.
- Creat the image of dynamic, professional and effective service quality administrator to become the ambassador for company's service.

II. Course content:
- Overview of service quality management.
- Service quality management system.
- Service quality management tools and techniques.

III. Duration: 24 hours. 

IV. Participants: Potential managers and managers of all levels.