I. Objective:
After the course, participants are able to:
- Be aware of general civil aviation knowledge.
- Have basic knowledge about civil aviation law.
- Know and apply correctly the regulations on handling and acceptance of dangerous goods in compliance with IATA regulations.
- Have enough knowledge, skill and attitude when serving dangerous goods in arcordance with IATA CBTA program
- Have knowledge and be able to handle aviation security situations according to working positions.
- Understand the principles, regulations on airside safety, ensure the safety while working on ramp.
- Understand the knowledge of safety management system.
- Understand and implement the principles, regulations, techniques of occupational safety and health, prevent accidents in the workplace.
- Firmly grasp the concepts, rules and principles of emergency at airports.
- Develop a sense of observance of rules and regulations on fire and explosion prevention in the workplace.

II. Course content:
1. Civil aviation orientation
2. Civil aviation law - Initial/ Recurrent.
3. Dangerous goods regulations for all functions in IATA CBTA program - Initial/ Recurrent.
4. Aviation security:
Aviation security for senior managers, staff in charge of aviation security, supervisors, operation managers, dispatchers, station managers and general managers of Vietnamese airlines - Initial/ Recurrent
Aviation security for ground operators of Vietnamese airlines - Initial/ Recurrent
Aviation security for supervisors, operation managers, dispatchers, station managers and general managers, ground operators of foreign airlines - Initial/ Recurrent
Aviation security for ground technical and commercial handling staff of air services providers at airports - Initial/ Recurrent
Aviation security for senior managers and staff of terminal and warehouse services company - Initial/ Recurrent
Aviation security for senior managers and staff of catering services company - Initial/ Recurrent 
Aviation security for senior managers and staff of aircraft cleaning services company - Initial/ Recurrent 
Aviation security for personnel regularly work in restricted areas - Initial/ Recurrent
5. Aviation safety - Initial/ Recurrent
Ramp safety - Initial/ Recurrent.
Safety management system and aviation safety culture - Initial/ Recurrent
Human Factor - Initial/ Recurrent
6. Airport emergency plan - Initial/ Recurrent

III. Duration: 60 hours -128 hours.

IV. Participants: Staff, executives, supervisors, managers of all levels.

I. Objective:
After successful completion of this course, the student will be able:
- To perform inspection, identification, acceptance, monitoring, storing and transporting goods to aircraft for commercial flights operated by all of types of aircraft safely.

II. Course contents:
- General knowledge of Civil Aviation.
- Cargo Introductory.
- Cargo operation manual/regulations.
- Cargo safety.
- Cargo system instruction.
- ULD operation and management.
- Live animals regulations.

III. Course duration: 235-283 periods. 

IV. Participants: 
- Newly recruited staff of cargo acceptance and supervision on ramp services.
- Others.

I. Objective:
After successful completion of this course, the student will be able:
- To perform import cargo documentation and procedure services for commercial flights operated by all of types of aircraft safely.

II. Course contents:
- General knowledge of Civil Aviation.
- Cargo Introductory.
- Import cargo documentation and procedure.
- Handling incoming and outgoing electricity related to serving imported goods.
- Import cargo service plan.
- Import cargo delivery plan.
- Arrival notification.
- Payment procedure.
- Irregularities of import cargo procedure.
- Cargo system instruction.
- Live animals regulations.

III. Course duration: 187 periods. 

IV. Participants: 
- Newly recruited staff of Import cargo documentation and procedure services.
- Others.

I. Objective:
After successful completion of this course, the student will be able:
- To perform Import cargo check services for commercial flights operated by all of types of aircraft safely.

II. Course contents:
- General knowledge of Civil Aviation.
- Cargo Introductory.
- General procedure of Import cargo check.
- Import cargo service plan.
- Arival cargo check.
- Cargo check at the warehouse.
- Irregularities of import cargo procedure.

III. Course duration: 155 periods 

IV. Personel: 
- Newly recruited staff of Import cargo check services.
- Others.

I. Objective:
After successful completion of this course, the student will be able:
- To perform Import cargo delivery services for commercial flights operated by all of types of aircraft safely.

II. Course contents:
- General knowledge of Civil Aviation.
- Cargo Introductory.
- Procedure of Import cargo delivery.
- Import cargo delivery plan.
- Payment procedure.
- Irregularities of import cargo procedure.

III. Course duration: 155 periods. 

IV. Personel: 
- Newly recruited staff of Import cargo delivery services.
- Others.

I. Objective:
After successful completion of this course, the student will be able:
- To perform Export cargo documentation and procedure services for commercial flights operated by all of types of aircraft safely.

II. Course contents:
- General knowledge of Civil Aviation.
- Cargo Introductory.
- Export cargo documentation and procedure.
- Handling incoming and outgoing electricity related to serving exported goods.
- Export cargo service plan.
- Cargo build-up plan/ULD.
- Special cargo documentation.
- NOTOC.
- Irregularities of export cargo procedure.
- Cargo system instruction.
- Live animals regulaions.

III. Course duration: 187 periods.

IV. Participants: 
- Newly recruited staff of Export cargo documentation and procedure services.
- Others.

I. Objective:
After successful completion of this course, the student will be able:
- To perform Export cargo services for commercial flights operated by all of types of aircraft safely.

II. Course contents:
- General knowledge of Civil Aviation.
- Cargo Introductory.
- Export cargo procedure.
- Loading plan.
- Aircraft and Loading limitations.
- Unit load devices.
- Loading principle.
- Loading principle for special cargo.
- Irregularities of export cargo procedure.

III. Course duration: 155 periods.

IV. Participants: 
- Newly recruited staff of Export cargo services.
- Others.

I. Objective:
After successful completion of this course, the student will be able:
- To perform Cargo Build-up services for commercial flights operated by all of types of aircraft safely.

II. Course contents:
- General knowledge of Civil Aviation.
- Cargo Introductory.
- Cargo build-up and loading procedure.
- Aircraft, Unit load devices and Loading limitations.
- Ground handling facilities.
- Air waybill and cargo label.
- Loading principle.
- Loading principle for special cargo.
- ULD operation and management.

III. Course duration: 179 periods. 

IV. Participants: 
- Newly recruited staff of cargo build-up services.
- Others.

I. Objective:
After successful completion of this course, the student will be able:
- To perform Cargo and document delivery services for commercial flights operated by all of types of aircraft safely.

II. Course contents:
- General knowledge of Civil Aviation.
- Cargo Introductory.
- Cargo and document delivery procedure.
- Export, import cargo service plan.
- Irregularities of Cargo and document delivery.

III. Course duration: 155 periods. 

IV. Participants: 
- Newly recruited staff of Cargo and document delivery services.
- Others.

I. Objective:
After successful completion of this course, the student will be able:
- To perform Cargo instruction and supervision services for commercial flights operated by all of types of aircraft safely.

II. Course contents:
- General knowledge of Civil Aviation.
- Cargo Introductory.
- Cargo instruction and supervision procedure.
- Aircraft and Loading limitations.
- Unit load devices.
- Loading principle.
- Using spreader and straps.
- Loading principle for special cargo.
- Cargo build-up and loading plan.
- ULD operation and management.
- Irregularities of Cargo instruction and supervision.
- Live animal regulations.

III. Course duration: 179 periods 

IV. Participants: 
- Newly recruited staff of Cargo instruction and supervision services.
- Others.

I. Objective:
After the course, participants are able to:
- Understand legal requirements, operational restrictions, and governing entities.
- Learn how to use IATA's Dangerous Goods Regulations Manual and complete the necessary dangerous good transport documents.
- Be able to apply the regulations to identify, pack, mark, label and document dangerous goods (Hazmat).
- Examine safety issues related to the handling of dangerous goods and apply them appropriately in the workplace.

II. Duration:
- Initial course: 64 contact periods.
- Recurrent course: 32 contact periods.

III. Course content:
- How to use and correctly apply the IATA Dangerous Goods Regulations manual.
- Operator and shipper's responsibilities.
- Limitations - Packaging, marking and labeling requirements.
- Shipment of radioactive materials.
- Lithium battery.
- Air Waybill and Shipper's Declaration.
- Emergency loading and unloading procedures, segregation, storage and handling.
- Practice

IV. Participants:
- Shipper and person undertaking the responsibilities of shipper’, including operator’s staff acting as shipper, operator’s staff preparing dangerous goods as COMAT.
- Forwarders’ Personnel involved in processing dangerous goods.

V. Language:
- Vietnamese.
- English.

I. Objective:
After the course, participants are able to:
- Identify and classify Dangerous Goods (DG);
- Look up DG list.
- Recognize and identify DG labels and package specification markings.
- Recognize and identify potential risks in  cargo.
- Be aware of provisions for DG in baggage of passengers and crew.
- Be familiar with Dangerous Goods emergency response procedures.
- Practice

II. Duration:
- Initial course: 24 contact periods.
- Recurrent course: 16 contact periods.

III. Course content:
- Limitations. 
- Classification - Classes and Divisions.
- Marking and Labeling.
- Documentation.
- Acceptance.
- Dangerous Goods Emergency Response.
- Pratice

IV. Participants: Forwarders’ Personnel involved in cargo and mail acceptance, handling and storing (other than Dangerous Goods)

V. Language:
- Vietnamese.
- English

I. Objective:
After the course, participants are able to:
- Understand legal requirements, operational restrictions, and governing entities.
- Learn how to use IATA's Dangerous Goods Regulations Manual and complete the necessary dangerous good transport documents.
- Be able to apply the regulations to identify, pack, mark, label and document dangerous goods (Hazmat).
- Examine safety issues related to the handling of dangerous goods and apply them appropriately in the workplace.

II. Duration:
- Initial course: 64 contact periods.
- Recurrent course: 32 contact periods.

III. Course content:
- How to use and correctly apply the IATA Dangerous Goods Regulations manual.
- Operator and shipper's responsibilities.
- Limitations - Packaging, marking and labeling requirements.
- Shipment of radioactive materials.
- Lithium battery.
- Air Waybill and Shipper's Declaration.
- Emergency loading and unloading procedures, segregation, storage and handling.
- Practice

IV. Participants:
- Operator’s and ground handling agent’s staff accepting dangerous goods.

V. Language:
- Vietnamese.
- English.

I. Objective:
After the course, participants are able to:
- Identify and classify Dangerous Goods (DG).
- Recognize and identify DG labels and package specification markings.
- Be aware of provisions for DG in baggage of passengers and crew.
- Be familiar with Dangerous Goods emergency response procedures.

II. Duration:
- Initial course: 16 contact periods.
- Recurrent course: 08 contact periods.

III. Course content:
- Limitations.
- Classification - Classes and Divisions.
- Packing.
- Marking and Labeling.
- Storage and Loading.
- Documentation.
- Acceptance.
- Dangerous Goods Emergency Response.
- Practice

IV. Participants:
- Ramp and Warehouse Personnel.
- Forwarders’ Personnel involved in cargo and mail handling, storing and loading process.

V. Language:
- Vietnamese.
- English

I. Objective:
After the course, participants are able to:
- Identify and classify Dangerous Goods (DG).
- Recognize and identify DG labels and package specification markings.
- Be aware of provisions for DG in baggage of passengers and crew.
- Be familiar with Dangerous Goods emergency response procedures.

II. Duration:
- Initial course: 16 contact periods.
- Recurrent course: 08 contact periods.

III. Course content:
- Limitations.
- Classification - Classes and Divisions.
- Packing.
- Marking and Labeling.
- Storage and Loading.
- Dangerous Goods Emergency Response.
- Pratice

IV. Participants:
- Ramp and Warehouse Personnel.
- Forwarders’ Personnel involved in cargo and mail handling; storing and loading process.

V. Language:
- Vietnamese.
- English

I. Objective:
After the course, participants are able to:
- Identify and classify Dangerous Goods (DG).
- Recognize and identify DG labels and package specification markings.
- Be aware of provisions for DG in baggage of passengers and crew.
- Be familiar with Dangerous Goods emergency response procedures.

II. Duration:
- Initial course: 16 contact periods.
- Recurrent course: 8 contact periods.

III. Course content:
- Limitations.
- Classification - Classes and Divisions.
- Identification.
- Marking and Labeling.
- Dangerous Goods Emergency Response.
- Pratice

IV. Participants: Passenger and Boarding Handling Personnel

V. Language:
- Vietnamese.
- English.

I. Objective:
After the course, participants are able to:
- Identify and classify Dangerous Goods (DG).
- Recognize and identify DG labels and package specification markings.
- Be aware of provisions for DG in baggage of passengers and crew.
- Be familiar with Dangerous Goods emergency response procedures.

II. Duration:
- Initial course: 08 contact periods.
- Recurrent course: 04 contact periods.

III. Course content:
- Limitations.
- Classification - Classes and Divisions.
- Marking and Labeling.
- Dangerous Goods Emergency Response.
- Pratice

IV. Participants: Personnel Responsible for Functions Involving Direct Passenger Contact at an Airport

V. Language:
- Vietnamese.
- English.

I. Objective:
After the course, participants are able to:
- Identify and classify Dangerous Goods (DG).
- Look up DG list and Extract its information.
- Recognize and identify DG labels and package specification markings.
- Recognize and identify potential risks in baggage and cargo.
- Storage and Loading.
- Be aware of provisions for DG in baggage of passengers and crew.
- Be familiar with Dangerous Goods emergency response procedures.
- Pratice

II. Duration:
- Initial course: 24 contact periods.
- Recurrent course: 04 contact periods.

III. Course content:
- Limitations.
- Classification - Classes and Divisions.
- Marking and Labeling.
- Documentation.
- Acceptance.
- Provision of information.
- Dangerous Goods Emergency Response.

IV. Participants:
- Cockpit Crew members.

V. Language:
- Vietnamese.
- English.

I. Objective:
After the course, participants are able to:
- Identify and classify Dangerous Goods (DG).
- Look up DG list and Extract its information.
- Recognize and identify DG labels and package specification markings.
- Recognize and identify potential risks in baggage and cargo.
- Storage and Loading.
- Be aware of provisions for DG in baggage of passengers and crew.
- Be familiar with Dangerous Goods emergency response procedures.
- Pratice

II. Duration:
- Initial course: 16 contact periods.
- Recurrent course: 08 contact periods for cockpit crew.

III. Course content:
- Limitations.
- Classification - Classes and Divisions.
- Marking and Labeling.
- Documentation.
- Acceptance.
- Provision of information.
- Dangerous Goods Emergency Response.

IV. Participants:
- Flight Operations Officers and Flight Dispatchers 

V. Language:
- Vietnamese.
- English.

I. Objective:
After the course, participants are able to:
- Identify and classify Dangerous Goods (DG).
- Recognize and identify DG labels and package specification markings.
- Be aware of provisions for DG in baggage of passengers and crew.
- Be familiar with Dangerous Goods emergency response procedures.
- Practice

II. Duration:
- Initial course: 24 contact periods.
- Recurrent course: 04 contact periods.      

III. Course content:
- Limitations.
- Classification - Classes and Divisions.
- Identification.
- Marking and Labeling.
- Dangerous Goods Emergency Response.

IV. Participants: Cabin crew members.

V. Language:
- Vietnamese.
- English.