Implementing the instruction of Deputy General Director/Director of VIAGS Tan Son Nhat on assigning tasks to the Passenger Services Center to proactively carry out training to improve English language proficiency for staff at all levels by the internal resources of the unit, with a team of qualified officers and teachers as English teachers of TOEIC from 750-900.
On April 7, 2020, the Passenger Services Center applied Google Class app to organize online TOEIC test preparation for staff in the unit.
The class was organized under the guidance of teacher Giang Phu Kien - English Teacher, Deputy Head of Customer Airlines Services Department - VIAGS Tan Son Nhat Passenger Services Center
Class members include Team-level staff, experts of Passenger Services Center who have not yet reached TOEIC 600, and teachers who have participated to exchange of experience.
The lesson content is compiled by Mr. Kien, and assembled into a set of documents and TOEIC tests that are close to reality, including 10 complete tests to help students get familiar with the real test format according to the new version. Students have 4 days to complete a TOEIC test. After completing the assignment and getting score via personal email, the teacher will organize online class on Teams to correct the lesson and give the lecture.
The class atmosphere was very exciting and effective. The students complied with the task and submitted assignment on time.
Some photos of the online English class:
Online class on TEAMS to instructed student how to active the class on Google Class
List of student
Lecture interface on Google Class
Teacher and student exchanged about the lessons
Scored and returned results to student
Student will get result automatically via email
With the success of the first class, the Passenger Services Center has planned to organize 5 more online language training class for staff, specifically as follows::
1 class with target of Toeic up to 500 for essential officers/
controlling staff at boarding gate/ F/C staff of Domestic Passenger Services.
1 class with target of TOEIC 600 for international check-in staff.
3 classes with target of 450 for unqualified staff or ones who yet to have certificate.
Expecting time is from April 20 to the end of June 2020.
The goal of the Passenger Services Center is that all Passenger Services staff will have a standard certificate by July 2020.
Through TOEIC training classes and online professional reviewing classes, the Head of Passenger Services Center hopes that all staff will improve their knowledge and confidence in communication, improving service quality when returning to work after a long period of "hibernation" because of the COVID pandemic.