On the afternoon of August 5, 2019, VIAGS Tan Son Nhat coordinated with VIAGS Standard Service Exploitation Department to organized the exchange program of profession and communication for service quality of the first 6 months in 2019 at the Hall on the 6th floor - Vietnam Airlines Corporation Tower - Tan Son Nhat Airport.
Attending and directing the conference were Mr. Le Cao The - VIAGS General Director, with the presence of leaders of VIAGS divisions (Standard Service Exploitation, Quality Safety, Human Resource Organization, Sales), the Board of Directors and staff of units under VIAGS Tan Son Nhat.
At the beginning of the program, Ms. Luu Thi Hien Ninh - Deputy Manager of Standard Service Exploitation Dept. introduced the whole picture of service quality through the report "Quality of service in the first 6 months through QPS, SLA and secret analysis channels... "
Following the general assessment of Ms. Luu Thi Hien Ninh, it were shared about solutions to overcome the points that do not meet the commitments of service quality (based on the results of SLA in the first 6 months of 2019) by Mr. Nguyen Luong Nhan - Head of Quality Management Team, VIAGS Tan Son Nhat Operations Center.
The conference continued with the report of Mr. Truong Minh Hai - Head of VNA Passenger Service Center, under VIAGS Tan Son Nhat Center, on solutions to Online survey and evaluation of Skytrax in the first 6 months of 2019.
Then there are solutions to overcome existing points according to the assessment from the airlines (based on QPS results periodically) presented by Mr. Pham Duc Hong - Head of Apron Service Center - VIAGS Tan Son Nhat.
Participants in the program had a lively discussion to come up with solutions to overcome and improve, ensuring the efficiency of production and business activities.
The conference closed with the speech of Ms.Pham Thi Thu Nga - Head of Standard Services Exploitation Department.
As one of the important programs to summarize and evaluate the service and quality of ground service of VIAGS at branches in the first 6 months of 2019, thereby making recommendations for improvement of quality service at the branches. With the attention and direction from the Board of Directors of the company, the support and orientation from management levels, professional agencies as well as the best efforts of the officers and employees from directly service units, hoping that VIAGS's service quality will be improved, contributing to the overall success of VIAGS.
