Implementing the Customer Services action plan in 2020; updating action plan when COVID -19 outbreaks, taking advantage of idle time to consolidate knowledge, professional skills and CS; On May 7th, Airlines International Passenger Services Section 1 - Airlines Passenger Services Department – VIAGS NBA opened the communication campaign "CS in COVID TIME - 2020" at the 6th floor of VAECO Building - NBA
Experiencing a period which never had in the life of the check in staff and in the aviation industry; Issues posed by Team Leader of Airlines International Passenger Services Section 1 - Phung Thi Thu Thuy:
- When is the risk of job losing?
- What are our perceptions of the Covid season on employment and income?
- Share your thoughts on the post-COVID work?
- Importance in CS for the service profession?
The whole hall deposited moments of the Covid season
The attraction of the content, the exciting participation of three teams with more than 60 employees attracted Mr. Nguyen Van Dung – VIAGS NBA Director, Director of Passenger Services Center – Mr. Nguyen Ngoc Tuan and other enthusiastic guests to participate in the competitions and discussion: CS puzzle pieces; Charming VIAGS; sharing in Covid season around the CS criteria; SMILE - WELCOME – WISH - THANK YOU - SORRY
Closing the communication session, each employee had seen the value of work and income, recognized the importance of CS standards and then plan to overcome your own problems.
The five communication sessions of the Passenger Services Center will also take place until the middle of May, promising a period for the check in staffs to be more complete and more professional in the job of customer services.