On March 23rd, 1818, in Hanoi capital, Vietnam Airport Ground Services Company (VIAGS) held a conference to summarize the service of Lunar New Year to honor the units achieved good in At the same time, Tet creates a forum for exchanging and sharing experiences in organizing, operating and supervising the exploitation activities in the peak season.
Participating and directing the conference included representatives of company leaders, branches and heads of departments and professional agencies. In addition, there are representatives of staff at the Center level, Team level of the units serving directly at the 3 Branches are the main factors to directly serve and bring the success of each flight.
During peak period of Mau Tuat Tet holiday from 05/02 - 26/02/2018, VIAGS with the guideline "Safety, efficiency, punctuality" has tried to serve a total of 15,927 flight (average up 13.14% compared to the Lunar New Year in 2017 and up 23.6% over weekdays) and a total of 2,479,661 visitors (output increased 10.25% compared to the peak of 2017 and increased 18.45% weekdays). The quality indexes in the peak period of Tet were well controlled and met the target, specifically: OTP index with VNA was 99.98%, abnormal baggage rate was 0.043 bales per 1000 visitors (down 89.5% % compared to 2017).
Ms. Luu Thi Hien Ninh, Head of Service Standards Division, reviewed the panorama of service for Tet festival 2018 and commented: "VIAGS staff and staff have completed the tasks in the period the peak period of Lunar New Year 2018 and improve the good of the previous period. To be successful is the result of thorough and careful preparation, from the planning step, detailed service plan for each peak time, preparation of manpower and material to the work. To inspect and supervise the actual service process at the units. In addition, the synchronism and transparency of the information channel ensures that all arising problems are shared and updated in a timely manner through the hot reporting system to the management level, thereby gaining the initiative. In delivering unmatched handling and coordination between the three branches, the same goal is to be safe, efficient and punctual. "
Summing up the Tet Emulation program launched by the General Director, the Conference has awarded commendation to the excellent performance group, in which the head office is Noi Bai Branch with the quality index followed by Da Nang Branch and Tan Son Nhat Branch. The awards have contributed to the spiritual well-being as well as honor the efforts of the Agency in contributing to the success of the peak service.
In addition, the conference has created a discussion forum, creating opportunities for participants to share solutions successfully applied at the Branch for key stages such as operation of TTB terrestrial , luggage service at the island, pay baggage luggage at the conveyor and planning, allocation of resources to serve passengers during Tet high season. The solutions bring valuable lessons learned from active planning, the development of an emergency response plan, and a specific resource plan for high time zones. Locate and coordinate well with other agencies and units in the supply chain in order to overcome maximum points of existence, restrict and effectively utilize internal resources.
Speaking at the conference's conclusion, Mr. Nguyen Quang Son, Deputy General Director of VIAGS, said that the success factor of the Highland Festival in 2018 was firstly under the direction of the Board of Directors. The Company, Branches ensure good production planning, flexible operation as well as adequate care for staff life. In addition, he emphasized the importance of applying the grounded approach based on scientific grounding in overall service planning that would be the key to optimizing labor productivity and effective control tools serving in the peak season.
The conference ended with great success, in which valuable lessons will be spent on each individual's confidence in the upcoming Summer Peak season.
Some images at the conference:
