In order to affirm the top importance of 5-star service quality for Vietnam Airlines, in two days 16 & 17 June 2020, Vietnam Airlines Passenger Service Center - VIAGS Tan Son Nhat - organized seminar "Aspiration for Innovation".
Although affected by the runway closure incident at Tan Son Nhat Airport on June 14, 2020, the seminar was held at 6th floor - VIAGS Operator Center. Here, the seminar "Aspiration for Innovation" was honored to welcome the participation of:
Mr. Bui Duc Thanh - VIAGS Deputy General Director / Party Committee Secretary - VIAGS Tan Son Nhat Director
Mr. Pham Phu Yen - Deputy Director of VIAGS Tan Son Nhat
Mr. Nguyen Van Nam - Deputy Director of VIAGS Tan Son Nhat
Mr. Truong Minh Hai - Director of Passenger Service Center
Ms. Nguyen Huynh Nhi - Deputy Director of Passenger Service Center
Together with Team Officers, and especially the presence of more than 200 staff members of Passenger Service Center - VIAGS Tan Son Nhat.
At the seminar, Mr. Bui Duc Thanh also gave prompt instructions to Passenger Service Center.
He emphasized that the next stage of production and business is still extremely difficult when the international routes will not be able to recover soon, the domestic market faces fierce competition between airlines. Therefore, employees of Passenger Service Center need to be proactive approach to knowledge, technology, automatically hone social knowledge to grasp and timely meet the expectations of each customer, keeping win customers and bring competitive advantages for the company.
.jpg)
Mr. Bui Duc Thanh are speaking at the Conference
Recently, due to the heavy influence of the Covid-19 epidemic, flight volume has been seriously affected. However, the service activities matters are constantly occurring, the comments on the OS still remain many, which make the Board of Directors of the Passenger Service Center set a high determination, how to enhance the quality of service, how to raise the awareness of staff n proud member of the nature and importance of standards in service activities and also understand the value of work which we are pursuing, how to convey to each employee with a desire – DESIRE FOR CHANGE.
The seminar was held lively and open, the Organizing Committee divided into 4 Teams to solve the situation, build solutions to improve service quality according to topics:
- WHO I AM
- I AM CONFIDENT
- I EXPRESS
- I AM PROFESSIONAL
- I SHINE
In the process of joining and resolving situations from 04 Teams, the Organizing Committee had integrated with the daily activities of Vietnam Airlines Passenger Services staff in the process of working and serving flights. Situations were staged and discussed together, considered as daily case studies during flight service and communication with passengers.
After more than 4 exciting, interesting but no less stressful hours to decisively dissect outstanding issues, staff members have the opportunity to look back at everyday images that are not up to standard, and discuss by themselves to offer solutions to overcome the unsatisfactory criteria across OS channels. At the same time, he also frankly acknowledged that the inconsistent points still exist.
Through the seminar, the Organizing Committee has collected nearly 200 valuable comments from staff members, from which there will be synthesis, evaluation and selection of feasible, effective ideas, with the breakthrough to apply in the coming time, from which to boldly change to create a new vitality, a new look suitable for the post-Covid production and business situation, leading to the Passenger Service Center model with 5-star standard in a near time.
Some exciting images of Teams in the Conference were recorded by the prism:
Deputy Director of VIAGS Tan Son Nhat - Mr. Pham Phu Yen - highly appreciated the preparation work, contents of speeches and solutions given at the seminar.
He also shared with the seminar about service perspectives. Passenger service staff should pay attention from the smallest things such as how to address colleagues in front of customers, how to move, communicate in the working area ... all passengers have daily, hourly reviews and recognition at any given time.
As a ground service provider at SGN, he wanted all employees to have a clear understanding of the goals of the work and the direction of the organization. In particular, the spirit of the seminar needs to be communicated and enlightened to each staff member, the training must always be focused, constantly updating new technology to apply in business and production.
Mr. Truong Minh Hai - Director of Passenger Service Center - affirmed that, as the theme of the seminar was "Aspiration for innovation", the leadership of the Passenger Service Center is determined to change to bring the Passenger Service Center transform, achieving quality commitments with customers.
Ban Giám đốc trao giải thưởng cho các đội đạt giải trong Hội thảo
Xây dựng, khẳng định thương hiệu là một quá trình đòi hỏi nhiều nỗ lực và phấn đấu không ngừng của cả tập thể. Năm 2020 và đặc biệt sau hậu Covid, CBNV VIAGS Tân Sơn Nhất quyết tâm thực hiện thành công và giữ vững chất lượng phục vụ hành khách ở mức 4 sao - hướng đến 5 sao, tổ chức và sử dụng hiệu quả nguồn lực, đảm bảo an toàn trong phục vụ bay, duy trì phát triển thị trường, tìm kiếm khách hàng mới và nâng cao chất lượng sản phẩm dịch vụ nhằm đảm bảo hoàn thành tốt các chỉ tiêu sản xuất kinh doanh.
