Participating in and directing the meeting included the leaders of the Members' Council, the leaders of the company, branches and heads of departments and professional agencies. Besides, there are representatives of staffs and staffs serving directly from 3 regions of the country.
In a serious spirit of responsibility, the conference has actively assessed the quality and security of the VIAGS ground service supply chain in 2017 and outlined the directions and tasks for development. in 2018.
Ms. Pham Thi Thu Nga - Head of TCDV reports the assessment of service activities, the implementation of standards and quality of ground service of VIAGS at the branch in 2017.
Ms. Pham Thi Thu Nga, Head of Services Standards Division, said: "In 2017, although there are still some shortcomings that need to be overcome in 2018, it is not unlikely that VIAGS will actually have. Great strides in the service quality improvement to meet the increasing demand of customers as evidence that the measure of customer satisfaction is the airlines using VIAGS service increased 12 % compared to last year. This is an encouraging result for the efforts of all VIAGS staff members. "
In an effort to promote the spirit and honor of its efforts in contributing to the development of VIAGS in the past year, the conference commended the corporate awards for the service quality in 2017. Da Nang Branch - "Branches are selected by the airlines for the best service quality in 2017," Noi Bai Branch - "Branches committed to quality with the best brands in 2017 "And Tan Son Nhat Branch -" The branch performed the best punctuality index with VNA against the target delivered in 2017 ".
VIAGS TSN unit with excellent service quality in 2017 was honored at the conference.
VIAGS NBA with outstanding performance in service quality in 2017 was honored at the conference.
VIAGS DAD with outstanding performance in service quality in 2017 was honored at the conference.
In addition, the conference has created a forum for discussion and opportunities for the participants to share ideas and suggestions to improve the quality of services and solve problems in the mining process. Branch. With the view that service quality is not a destination but a process, the turn of the service is a continuous improvement process, so every VIAGS staff is determined to equip themselves. Page is the active in thinking and acting together to make the impossible impossible, together conquer the new tasks and challenges to contribute to the sustainable development of VIAGS.
Speaking at the conference, VIAGS Deputy General Director Nguyen Quang Son emphasized that VIAGS is stepping up research and development of IT infrastructure, applying new standards in technology application. Secure connection, sharing, quick access, and close monitoring of work processes in an effort to increase productivity. Especially, Mobile Checkin software is used to improve, shorten the time consumed by customers when checking in (from 3h to about 1h) and avoid local congestion at major airports.
Mr. Nguyen Quang Son - VIAGS Deputy General Director delivered speech at the conference.
Representatives took pictures after the conference.
With the determination of VIAGS to become the leading provider of ground services in the region meeting international standards and improving IT applications as required by the 4.0 revolution, in the coming time there will be many difficulties. Challenges posed to professional agencies as well as direct units, but with the spirit of POSITIVE IN THINKING AND ACTION, VIAGS staffs are determined to realize the goals of the Organization, contributing to to the overall success of VIAGS.
Vân Hà - VIAGS