At the 2022 Food Safety Conference oraganized by Da Nang People's Committee in January 2023, VIAGS proudly achieved the 5-star standard certificate of food safety for the Lotus Lounge (Da Nang International Airport).
To achieve the certificate of 5-star food service business, VIAGS applied the highest standards of service in operation from the very first days. VIAGS also invested in luxury interior and facilities systems such as waiting areas, relaxation seats, modern massage chairs, bathrooms, smoking rooms, high-speed internet connected computer desks, etc.
With a diverse and high-quality buffet bar, passengers will have a chance to experience cuisines not only from Vietnam central regions but also European countries. With comfortable, classy service and dedicated, professional staffs, Lotus Lounge at Da Nang International Airport promisingly brings satisfying and memorable experience to passengers before their departure time.
Although there are thousands of food service businesses in Da Nang city, only 22 businesses were acknowledged to meet the 5-star service standards after the review and evaluation of Da Nang City People's Committee. This further affirms that the service quality of VIAGS in general and the Lotus Lounge’s service at Da Nang International Airport in particular are worthy of being the choice of various global airlines.
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Ms. Ngo Thi Kim Yen, Vice Chairman of Da Nang People's Committee - Deputy Head of the Department of Food Safety delivered a speech at the conference.
Ms. Nguyen Thi Ngoc Lan – Deputy General Manager of VIAGS Sales and Marketing Department (left) and Ms. Hoang Thi Ngoc Hanh – Deputy Director of VIAGS Da Nang (right) took photos with Mr. Nguyen Dung Sy - Deputy Director of the Food Safety Management Board of Da Nang.
After 2 years of suspension due to the Covid-19 pandemic, from January 2, 2023, Lotus Lounge at Da Nang International Airport has been reopened to serve business class passengers as well as passengers joining the frequent flyers programme on flights of Vietnam Airlines and China Airlines. Since the very first days of the year, the Lotus Lounge was highly appreciated by passengers for its high-quality service as well as impressive Tet decoration. With these good signals and serious investment in operation, VIAGS hopes to serve more passengers on flights of airlines belonging to Sky Team Alliance.
Panoramic view of Lotus Lounge at Da Nang International Airport.
The reopening of Lotus Lounge in Da Nang is one of the activities to ensure the synchronization of ground service quality with other lounges in Noi Bai and Tan Son Nhat Airport. It is also an important factor for VIAGS to contribute to Vietnam Airlines’s goal of becoming the first 5-star international airline in Vietnam.
Let's take a look at some pictures of the facilities at Lotus Lounge:
An ideal stopover for passengers to relax and rest in a luxurious, traditional Asian space.
High-class furniture, modern relaxation facilities.
Multi-function working zone with computer, high-speed internet connection, printer, fax machine, scanner.
The diverse Asian and European buffet bar.
Lotus Lounge at Da Nang International Airport on Lunar New Year 2023.
Passenger’s satisfaction is one of the most important criteria for VIAGS to improve the service quality.
Letter of commendation for Lotus Lounge at Da Nang International Airport from Vietnam Airlines' Platinum member.